We accept Visa, MasterCard, American Express, and Discover only. Sorry, we do not accept Money Orders or C.O.D.’s for online orders.
We offer ground and express shipment options via USPS. We can ship to a PO Box and an APO/FPO address if you select USPS Priority Mail. Your entire order must ship to one address. If any items are on backorder, the order will be held so it can ship complete. Please allow 1 business day for your order to process prior to shipping.
USPS Priority Mail Shipments: Orders shipped USPS Priority Mail are typically delivered within 5 to 7 business days from shipping date. We CAN ship to a PO Box and an APO/FPO address using USPS Priority Mail. No orders are processed on weekends or major holidays.
USPS International Shipments: Orders shipped USPS International are typically delivered within 10-14 business days, however, there could be delays due to International Customs. No orders are processed on weekends or major holidays.
Shipping charges will be displayed at checkout. The charges are based on the shipping method selected, your location and the weight/dimensions of your selected items.
TRACK YOUR ORDER
You will be provided with a tracking number by email once your order ships.
All orders shipped will be subject to applicable sales tax in accordance with State law.
In order to receive your package, you may be required to pay the carrier for any duties &/or taxes owed.
Kraken items can be shipped to the following countries: US, UK, Canada, Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Japan, Mexico, Netherlands, New Caledonia, New Zealand, Norway, Spain, Sweden & Switzerland.
We will ship your package to the address you provide at checkout. In the event that an order is returned to us as undeliverable, we will send you an email notifying you of the return and will issue a refund for the order, less shipping charges and return fees.
CANCELLING OR MAKING CHANGES TO AN ORDER
Orders will be processed and shipped the next business day, and therefore it is usually not possible to cancel or make any changes to orders before they ship. You can request changes by emailing customer care at firstname.lastname@example.org, noting your order number in the subject line. We will confirm if we can accommodate requests by email.
GENERAL EXCHANGE / RETURN / REFUND POLICY
You may exchange or return any new, unopened items within 30 days of delivery for a refund of the purchase price. If the return is a result of our error, we will cover the shipping cost by providing a return shipping label to return the item to our warehouse and send a replacement item. If the return is a result of the item arriving damaged, we will cover the cost to return the item to our warehouse by providing a return shipping label and send a replacement item. Otherwise, shipping costs cannot be refunded. To request a return, exchange or refund, please contact the customer care department by email at email@example.com.